Life can be unexpected, and we understand this means that your travel plans may change. As soon as your booking is completed, we automatically reserve your tickets with the operator using the details you have provided. So you, and Rome2rio, are immediately bound to the ticket conditions. If you would like to change or cancel your tickets, please follow the instructions specific to your operator.
Select your transport operator:
- National Rail (UK Rail)
- Amtrak (USA Rail)
- Renfe (Spain Rail)
- Trenitalia (Italy Rail)
- National Express (UK Coach/Bus)
- VIA Rail (Canada Rail)
- Deutsche Bahn (German Rail)
- SNCF (French Rail), Thalys, Lyria, Renfe-SNCF, DB-SNCF
- Eurostar
- Greyhound (USA Bus)
- ALSA
National Rail (UK Rail)
If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com with your booking details and cancellation request.
Amtrak (USA Rail)
Depending on your ticket conditions, this is easy. You can make changes to your Rome2rio reservation on the following website: https://www.amtrak.com/home.html
Step 1: Select ‘Modify Trip’ on the top menu and type your 6-character Amtrak reservation number, and your email address. Then click ‘Find Trip’.
Step 2: Select ‘Modify Trip’ or ‘Cancel Trip’ on the top of the menu, and you will be guided through the rest of the process. Should you need any further assistance, feel free to contact us at tickets@rome2rio.com
Renfe (Spain Rail)
If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.
Trenitalia (Italy Rail)
If you want to cancel a Base or Ordinary ticket, please send an email to tickets@rome2rio.com with your booking details and cancellation request.
Otherwise, if you want to amend the date or time of your tickets, you can do this before departure by visiting a Trenitalia station in Italy, or via the Trenitalia website (for ‘Base’ and ‘Ordinary’ tickets only) as follows:
Step 1: Visit the ‘Manage your ticket’ section of the Trenitalia website by clicking here.
Step 2: Select ‘I have the PNR/Ticket code’ and enter your email address and the 6-character PNR or 9-digit ticket code provided on your e-ticket. Then click ‘Search’.
Step 3: Select ‘Manage your ticket’.
Step 4: Select which passengers you would like to change, and then click ‘Change Booking (date/time of departure)’.
Step 5: Choose your new travel date and time, click refresh, and follow the remaining prompts.
National Express (UK Coach/Bus)
At this stage, all National Express fares available on Rome2rio are non-refundable and non-amendable. If you are no longer able to travel, or if you’ve purchased the incorrect date/time, you will need to re-book and forfeit your original ticket. However, in case of travelling from or to an airport your ticket is valid for 12 hours after the departure time stated on the ticket.
VIA Rail (Canada Rail)
If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.
If you have purchased a non-refundable “Escape” fare, amendments can only be made by calling VIA Rail directly on +18888427245. Any changes will incur a 50% fee (minimum CAD$20) plus any fare difference.
Deutsche Bahn (German Rail)
If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com with your booking details and cancellation request.
SNCF (French Rail), Thalys, Lyria, Renfe-SNCF, DB-SNCF, SNCF TER
If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.
Eurostar
If your Eurostar ticket is refundable, please send your cancellation request to tickets@rome2rio.com with your booking details.
Alternatively, ticket exchanges can only be performed at a Eurostar Station (Paris Gare du Nord, London St Pancras International, Bruxelles Midi, Ebbsfleet International, Ashford International, Calais-Frethun).
Greyhound (USA Bus)
Currently, only ‘Flexible’ fare tickets are able to be refunded or amended without incurring a fee. All other ticket types are non-refundable however they can be amended prior to the departure date for a fee of USD 20 per ticket. The origin and destination of the ticket cannot be changed.
Refunds or amendments can only be made at a Greyhound station or by calling Greyhound customer service on +1-214-849-8966 between 5 am – 11 pm Central Time.
ALSA
Currently only ‘Flexible’ fares can be refunded provided there is more than 2 hours before the departure time, all booking fees are non-refundable. All other ticket types are strictly non-refundable and non-amendable.
Please send your cancellation request to tickets@rome2rio.com and we will issue out any applicable refunds.